BryCare ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

1. Business Information

Business Name: BryCare
ABN: 15 369 694 007
Email: support@brycare.com.au

2. What Personal Information We Collect

When you interact with our website, we may collect the following types of personal information:

2.1 Information You Provide

• Full name

• Billing and shipping address

• Email address

• Phone number

• Order details and purchase history

2.2 Transaction Information

Payments are processed securely through third-party providers such as:

• Shopify Payments

• PayPal

• Shop Pay

We do not store your payment details (such as credit card numbers). These are handled securely by the payment providers.

3. How We Collect Your Information

We collect personal information when you:

• Make a purchase

• Create an account

• Subscribe to our emails

• Abandon a cart (to send reminder emails)

• Contact us for support

4. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders

• Communicate with you about your order

• Provide customer support

• Send marketing and promotional emails (if you have opted in)

• Send abandoned cart reminders

• Improve our products and services

5. Marketing Communications

If you subscribe to our marketing emails, we may send you updates, promotions, and product information.

You can unsubscribe at any time by:

• Clicking the “unsubscribe” link in any email, or

• Contacting us at support@brycare.com.au

6. Disclosure of Personal Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

6.1 Payment Providers

• Shopify Payments

• PayPal

• Shop Pay

6.2 Shipping & Fulfilment Providers

We use Shippit, which may engage courier services such as:

• Aramex

• Team Global Express

• CouriersPlease

These providers receive necessary information (such as your name and address) to deliver your order.

We only share information that is necessary for these services to be performed.

7. Data Storage & Security

Your information is stored securely through Shopify’s platform and protected using industry-standard security measures.

While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure.

8. Access & Correction of Your Information

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or outdated information

To do so, please contact us at support@brycare.com.au

9. Request Deletion of Your Information

You may request that we delete your personal information, subject to any legal obligations we may have to retain it.

To request deletion, please contact us at support@brycare.com.au

10. Cookies

Our website may use basic cookies that are necessary for website functionality, such as:

• Keeping items in your cart

• Enabling checkout

We do not currently use advertising or tracking cookies such as Google Analytics or social media pixels.

11. Third-Party Services

Our website is hosted on Shopify, which may collect and process data in accordance with its own privacy policy.

We recommend reviewing Shopify’s privacy policy for further information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The latest version will always be available on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 support@brycare.com.au